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Senior Help Desk Analyst - 6 Month Contract
Thank you for exploring a career with PPG, LLC, an international company where we work in small teams that have a direct impact on success. We're seeking a highly skilled Senior Help Desk Analyst to join our PPG group. In this role, you will be responsible for performing a variety of technical duties including on-site and remote technical support for both our Irving corporate office, Dallas Distribution Center, and field associates. You will also provide end-user hardware and software support, troubleshoot technical problems, assist with technology related projects, conduct end-user training, and assist coworkers as needed. If you're seeking experience and growth in a personable, stable yet thriving environment, our Senior Help Desk Analyst could be a match for you!
A little about us
Culture and benefits
- Employee-centric environment (regular corporate activities, personal relationships, small teams)
- Family-first attitude (work-life balance support, flexible hours)
- Approachable leadership (collaboration with top leaders, open-door policy)
- Growth-oriented mindset (autonomy, creative freedom to explore new ideas)
- Paid vacation and holiday leave
- Wellness initiatives (on-site fitness facility and cafeteria)
- Community involvement (volunteering, fundraisers, charity events, school sponsorships and donations)
- Employee recognition programs (appreciation week, awards and ceremonies)
- Personal and professional development and growth
- Benefits package (medical, dental, vision, life, long and short-term disability)
A little more about the role :
ESSENTIAL FUNCTIONS :
Provide timely and professional IT customer support to staff in-person or remotely by phone, email, or remote support tools per established policies, procedures, and service-level agreementsProvide in-person support for Dallas Distribution Center, or other special circumstances requiring travel as neededDiagnose, repair, install, configure, and maintain end-user technology such as PC and Mac desktops / laptops, mobile devices, scan guns, printers, copiers, peripherals, and A / V equipmentSupport end-user software applications, including third-party and custom applications, and perform software installations and updatesPerform basic system administration tasks including account provisioning / de-provisioning, computer imaging, email setup, and distribution list / security group managementMaintain detailed service and maintenance records, inventory information, and knowledgebase articles using established helpdesk ticketing and inventory softwareMaintain spare parts and supplies inventory for printers, desktops, and laptopsManage and maintain Software Licenses and Maintenance InventoryCreate, update, and maintain documentation as requiredProvide end-user training and instruction on systems, applications, security best practices, and company / IT policies in order to maximize end-user productivityInstall and repair various types of wiring such as Ethernet, fiber, coax, audio / video, or telephonesMaintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the networkMaintain knowledge of company policies and procedures to both monitor and promote complianceADDITIONAL RESPONSIBILITIES :
Reduce help desk incidents by performing proactive maintenance and repairsAssist in research and procurement of technology assetsJOB QUALIFICATIONS :
Availability between 6 AM - 5 PM CST - in an 8-hour shift3-5 years of Service Desk or Help Desk experience preferredExperience supporting Manufacturing ERP systems, Accounting systems, and EDI translation / communication software (Oracle preferred)Working knowledge of and ability to install, configure, maintain, and troubleshoot computers, mobile devices, phone systems, wired and wireless networks, applications, printers (regular, label, etc.) and related hardware and softwareProficiency in customer relationship management (CRM) and task management softwareExcellent social skills and the ability to patiently and consistently interact and communicate with people at all levels of the organization in a support and training roleAbility to communicate technical information to non-technical personnel both in writing and verballyAccurate, efficient and timely execution of tasksMust be detail oriented and well organizedAbility to multi-task, handle multiple projects simultaneously, and work under tight deadlinesKnowledge of Microsoft Office, Office 365, Active Directory, Windows, MacOS, IOS and Android requiredStrong understanding of TCP / IP Protocols, WYSE Terminals, Terminal Servers ManagementFundamental understanding of basic enterprise networking requiredKnowledge of cybersecurity best-practices requiredBachelor's degree in Computer Science, Information Systems or other related technical discipline preferred, or relevant industry experienceSound like a fit for you?
If yes, jump aboard, and apply today.
For next steps, expect a direct phone or email response once we are able to review your application. We are committed to responding to all applicants, no matter the outcome, so we appreciate your patience to allow time for this.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.