Project Manager

Healthcare Program Manager

This role is responsible for overseeing the operation of a long-term healthcare program with a key client. The Manager will be accountable for staffing, performance management, service quality, productivity, client relations, and ensuring program profitability. This position requires strategic leadership to drive operational excellence and maintain strong, effective partnerships with both the internal team and the client.

Responsibilities

• Lead the development and execution of Northwell's TDR project, including process design and reporting frameworks.
• Oversee staffing and capacity management to ensure optimal support for the TDR project and other initiatives as needed.
• Provide business development and pre-sales support to drive growth and opportunities.
• Manage overall operational productivity, performance, and efficiency across projects.
• Act as Process Lead / Expert / Consultant to ensure best practices and continuous improvement.
• Oversee Quality Assurance initiatives and drive efforts to maintain high levels of customer satisfaction.
• Provide stewardship and thought leadership within operations and across the enterprise.
• Build and maintain strong client relationships, overseeing account management and development.
• Lead the coordination and collaboration across teams within the Healthcare division to ensure alignment and success.

Qualifications

Success Measurements / Expected Outcomes