Guest Services Specialist

A company is looking for a Guest Services Specialist to support guests from pre-arrival through departure in a remote setting.

Key Responsibilities

Provide timely pre-arrival instructions and respond to guest requests within a 2-hour service level agreement

Coordinate with internal teams and service providers to troubleshoot issues and ensure guest satisfaction

Participate in team activities and stay updated on policies and service standards

Required Qualifications

Bachelor's degree in hospitality, business, or a related field preferred

3+ years of experience in guest services, hospitality, property management, or corporate housing

Familiarity with Microsoft Office Suite, Salesforce, or similar CRM systems

Ability to work in a remote environment and manage multiple systems simultaneously

Must participate in an after-hours, rotating On-Call program