Senior User Experience Researcher Job at Scribd, Inc. in Houston

What We’re Looking For We’re looking for a Senior User Researcher to play a critical role in defining ongoing strategic opportunities for our UGC products. With an emphasis on generative and exploratory research methods, you will be at the helm of continuous evolution and impactful change. Your vision and strategy, grounded in deep user understanding, will chart the course for future innovation.

What You Will Do Help identify the questions we need to answer to move strategy and execution forward. Your insights and discoveries will help inform company strategy, product experiences, and long-term roadmaps.

Play a critical role in advocating for and developing the strategic direction of the UGC brands, acting as both a thought leader and a thought contributor with brand and cross-functional team leadership.

Design, scope, and run user research to fully learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.

Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.

Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials–working to ensure team engagement in user research studies, and foster a common knowledge of research output to drive informed decision making.

Build and implement innovative user research processes to meet our product delivery goals.

Leverage company-provisioned AI tools to maximize efficiencies in research processes, always maintaining the appropriate level of human oversight necessary for critical research impact.

About You 5+ years of hands-on experience designing and conducting market / product / design research and be able to show how your work has had an impact. Have stories of how your research influenced product roadmaps and strategic initiatives, informed design outcomes, and impacted team processes.

Confident navigating sometimes ambiguous opportunity spaces to extract key information that will help formulate a clear and compelling path forward.

Comprehensive knowledge and experience of a range of qualitative UX research approaches and methodologies, as well as quantitative experience for conducting surveys at scale.

BA / BS+ in Psychology, Social Science or a related field, or equivalent experience

Proven ability to use human-centered insights to answer business questions.

Strong collaboration skills and ability to lead cross-functional brainstorming sessions and strategic thought partnership.

Comfort owning your own slice of the research roadmap and prioritizing your workload to meet shifting priorities.

Strong presentation skills with a creative and compelling storytelling style.

Demonstrated capacity to work quickly and handle multiple research studies concurrently.

Compensation At Scribd, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $122,500 to $191,000. In the United States, outside of California, the reasonably expected salary range is between $101,000 to $181,000. In Canada, the reasonably expected salary range is between $128,000 CAD to $169,500 CAD. The salary range listed is for the level at which this job has been scoped. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package.

Working at Scribd Are you currently based in a location where Scribd is able to employ you? Employees must have their primary residence in or near one of the following cities, including surrounding metro areas or locations within a typical commuting distance : United States : Atlanta, Austin, Boston, Dallas, Denver, Chicago, Houston, Jacksonville, Los Angeles, Miami, New York City, Phoenix, Portland, Sacramento, Salt Lake City, San Diego, San Francisco, Seattle, Washington D.C. Canada : Ottawa, Toronto, Vancouver. Mexico : Mexico City.

Benefits, Perks, And Wellbeing At Scribd Benefits / perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

Healthcare Insurance Coverage (Medical / Dental / Vision) : 100% paid for employees

12 weeks paid parental leave

Short-term / long-term disability plans

401k / RSP matching

Onboarding stipend for home office peripherals + accessories

Learning & Development allowance

Learning & Development programs

Quarterly stipend for Wellness, WiFi, etc.

Mental Health support & resources

Free subscription to the Scribd Inc. suite of products

Referral Bonuses

Book Benefit

Sabbaticals

Company-wide events

Team engagement budgets

Vacation & Personal Days

Paid Holidays (+ winter break)

Flexible Sick Time

Volunteer Day

Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

Access to AI Tools : We provide free access to best-in-class AI tools, empowering you to boost productivity, streamline workflows, and accelerate bold innovation.

We encourage people of all backgrounds to apply and are committed to equal employment opportunity. If you require accommodations during the interview process, please email accommodations@scribd.com.

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