Principal Product Designer

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.

Our mission is clear : to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.

interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.

We are seeking a visionary Principal Product Designer to be the first hire in this role at our growing startup. Specializing in conversational AI and banking products, you will have the unique opportunity to shape the user experience of our digital products from the ground up. As a Principal Product Designer, you will play a pivotal role in defining our design processes, establishing best practices, and creating intuitive and engaging interactions for our conversational AI-driven banking services.

Responsibilities :

Lead the design process from concept to delivery, collaborating closely with product managers, engineers, and other cross-functional teams.

Conduct user research, gather insights, and translate findings into actionable design solutions.

Develop wireframes, prototypes, and high-fidelity designs for web and mobile applications, with a keen focus on usability and accessibility.

Design conversational interfaces for AI-driven interactions, leveraging natural language processing (NLP) and machine learning to deliver personalized and efficient user experiences.

Iterate on designs based on user feedback, usability testing, and data-driven insights to continuously improve product performance.

Establish and maintain design guidelines, patterns, and best practices to ensure consistency across all digital touchpoints.

Mentor and provide guidance to future members of the design team as the team grows, fostering a culture of creativity, collaboration, and continuous learning.

Requirements :

Bachelor's or master's degree in design, Human-Computer Interaction, or related field.

10 years of experience in product design, with a strong portfolio showcasing expertise in conversational AI and banking products (experience in fintech is preferred).

Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, etc.

Deep understanding of user-centered design principles and methodologies, with a proven track record of delivering innovative and user-friendly digital experiences.

Experience designing conversational interfaces and familiarity with AI platforms (e.g., Dialogflow, IBM Watson, etc.).

Knowledge of banking industry trends and best practices is preferred.

Excellent communication and collaboration skills, with the ability to effectively articulate design decisions and rationale to stakeholders at all levels.

Strong problem-solving skills and a passion for tackling complex design challenges in a fast-paced, agile startup environment.

Skill in using prompt engineering techniques to enhance productivity, drive efficiency, and decision-making with generative AI tools.

Compensation

Compensation is expected to be between $160,000 - $190,000 with equity and bonus. Exact compensation may vary based on skills and location.

Benefits

Health : medical, dental, and vision insurance and wellbeing resources and programs

Time away : Public holidays and discretionary PTO package for flexible days off with manager approval

Financial : 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability

Family : parental leave

Development : Access to internal professional development resources.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.