Director / Sr. Director Povo & New Launch Strategy Lead, PAS

Senior Director, Patient Services Strategy

Incyte is a biopharmaceutical company focused on the discovery, development, and commercialization of novel medicines to meet serious unmet medical needs in oncology and inflammation and autoimmunity. Incyte is committed to the rigorous pursuit of research and development excellence to improve the lives of patients, make a difference in health care, and build sustainable value. The company strives to discover and develop first-in-class and best-in-class medicines-advancing a diverse portfolio of large and small molecules.

The Senior Director, Patient Services Strategy for Incyte's Immunology Patient Access Services (PAS), is responsible for translating patient journey insights and brand strategies to define, launch and evaluate program model strategies and service offerings. In this patient centric role, you will be responsible for the design, build and scaling of Incyte's Immunology Patient Support Services. Working closely with Product Strategy (Brand) partners, you will lead all Patient Access Services launch planning to deliver innovative, patient-focused support solutions. This role will report to the Executive Director, Patient Access Services, Immunology.

Essential Functions of the Job (Key Responsibilities)

• Responsible for the design and build of Incyte's Patient Access Services capabilities including optimizing existing capabilities and building out new strategies in anticipation of upcoming products launches for the Dermatology and Immunology franchise.
• Work closely with cross-functional stakeholders, including US Market Access, Analytics & Commercial Operations, Product Strategy, Sales, Legal and Medical, along with relevant external customers, stakeholders and vendors to ensure program offerings are aligned with business objectives.
• Develop and implement a patient-centric strategy and program enhancements that will optimize patient and provider experience.
• Conduct routine Adboards with relevant stakeholders and liaise with market research to identify and communicate strategic insights and trends in patient access, and provider needs to inform the ongoing optimization of the patient support program.
• In collaboration with Marketing, develop patient access and patient support materials to be leveraged by cross-functional groups, and represent Patient Access Services in the legal, medical and regulatory review process.
• Create and maintain communication guidelines for Patient Access Services, including call guides, documentation templates, text messages, etc.
• Establish models to achieve brand specific patient access objectives at launch & throughout the product lifecycle and ensure systems are in place to provide optimal access support for patients and HCPs at launch.
• Support the annual brand planning process with data driven insights into our patient support programs.
• Participate in relevant brand steering committees providing patient support program expertise in the overall brand plan for new integrated programs.
• Translate patient journey insights and brand strategies to define care model strategies and drive execution for new launch assets.
• Assess the care model strategy and direct the insight discovery activities for newly integrated programs and existing product enhancements.
• Support the pull through of the care model strategic plan across the PAS organization and with key cross-functional partners.
• Monitor and assess industry trends in patient access and patient support to ensure the delivery of innovative programs and services.
• Identify, assess and manage digital vendor partners to support an optimal patient and customer experience that enables effective and flexible communication.
• Lead cross-functional workstreams and communications related to Patient Access Services.
• Ensure patient support programs comply with all applicable regulations, including OIG, CMS, and industry standards.

Qualifications (Minimal Acceptable Level of Education, Work Experience, and Competency)

Bachelors degree or equivalent experience required, Masters in Business Administration, Marketing, RN preferred. Expensive years of experience in developing and managing biopharmaceutical PSPs, either directly with a manufacturer or as an outsourced vendor to manufacturers. Expensive years of experience in patient and / or Market Access in the biopharmaceutical industry. Ability to partner with Brand teams and deliver a PSP that compliantly maximizes patient access. Knowledge of legal, regulatory, and compliance requirements for PSPs. Recent go-to-market experience in launching new products. Documented ability to analyze data and performance metrics to identify potential gaps and opportunities for program improvement. Demonstrated ability to effectively manage cross functional projects on budget and on time. Demonstrated change-management skills, leadership, and team-building skills. Prior experience managing complex vendor relationships. Ability to identify themes and data to make recommendations to improve PSP operations and patient experience. Strong communication skills and interpersonal skills.