Patient Billing Communications Representative I

Patient Billing Communications Representative I

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Role

The Patient Billing Communications Representative I for the Billing Call Center will contribute to the fulfillment of the Eye Center's mission statement by being a welcoming voice for all patients calling the Eye Center, processing account payments, verifying insurance and communicating statement balances. They follow established office guidelines and serve as a general information source for patients while remaining upbeat and professional. They are able to work independently and as part of a team with little supervision. They add to the dynamic of the department and to Panorama Eye Care as a whole.

Major Responsibilities :

• Answer the phone before the third ring.
• Always positive and friendly with patients, co-workers and anyone who calls in to the Eye Center.
• Verifies patient information and confirms phone number, address, insurance information (including vision plans).
• Obtains and retains knowledge of insurance company participation and billing requirements including when an authorization is needed, when a referral is needed or when an account needs to be escalated to a collection specialist.
• Updates patients' information correctly in the system, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance with few errors.
• Answers general billing questions for patients following established guidelines.
• Assists with answering incoming telephone calls and routing them according to established guidelines using the provided triage guide.
• Puts patients first and stops all non-work-related conversations when there are calls, voicemails, emails in the queues.
• Answers and screens telephone calls, voicemails, emails efficiently, providing non-medical instructions to patients regarding their upcoming office visits or statement balances.
• Serves as the primary point of contact for patient billing communications, addressing inquiries, offering assistance with account-related concerns.
• Answers questions regarding insurance billing and office financial policies.
• Assists patients as needed.
• Provides the highest level of customer service to all patients.
• Assists in maintaining work area.
• Ensures confidentiality of medical records and patient information in accordance with HIPAA laws.

Additional Responsibilities :

Performance / Skills Requirements :

Who You Are

Our Growth Opportunities

At Panorama Eyecare, we care about our employee's ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

Embark on a rewarding journey with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, Excellence, and Stewardship. As an Eyecare Professional, you will not only provide exceptional patient care, but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are open for 30 days or until a qualified candidate is hired. Click "apply" now and let your passion for excellence and patient well-being shine!

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.