Intermodal Logistics Coordinator

Intermodal Logistics Coordinator

The Intermodal Logistics Coordinator communicates with our customers and our operations team to facilitate the delivery of intermodal containers while demonstrating the highest degree of courtesy, integrity, and professionalism.

Core Duties & Responsibilities :

• Answer heavy incoming customer emails and phone calls
• Notify customers daily of available shipments and schedule for delivery
• Data entry of customer orders into our system
• Track and trace container shipments on rail websites
• Check incoming orders for correct rates and resolve rate discrepancies
• Maintain updated information for each customer on SOP form
• Communicate with operations team regarding daily schedule
• Notify customers of any rail delays or late shipments
• Ability to constantly monitor incoming emails and respond in a timely manner
• Compose emails in a clear and effective manner
• Cross-training on all customer accounts
• Regular and dependable attendance
• Other duties as assigned

Requirements :

Skills :

Forward Air is an Equal Opportunity employer.

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