Insurance Agency Customer Service Representative

Job Description

Job Description

Join the Clements Insurance Agency team, located in the heart of Wausau, Wisconsin, as an Insurance Agency Customer Service Representative. We pride ourselves on providing top-tier service to our clients and are known for our positive and inviting atmosphere. As a key player on our team, you will be the first point of contact for our valued clients, ensuring they receive the assistance and support they deserve. Your role will be pivotal in maintaining the agency's reputation for excellent customer service and client satisfaction. By joining our team, you'll have the opportunity to grow within a stable and community-focused company that values its employees and their professional development.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Retirement Plan

Family Owned Agency

Hands on Training

Career Growth Opportunities

Responsibilities

Client Assistance : Provide exceptional service by addressing customer inquiries, troubleshooting issues, and offering solutions in a timely and efficient manner.

Policy Management : Assist clients with policy modifications, renewals, and cancellations as necessary to meet their insurance needs.

Documentation : Accurately maintain records of customer interactions, transactions, and notes to ensure a streamlined workflow.

Problem Resolution : Collaborate with internal teams to resolve complex client issues, ensuring client satisfaction is maintained.

Information Dissemination : Educate policyholders on their coverages, policy changes, and updates to cultivate informed decision-making.

Customer Relationship Building : Develop and maintain positive, long-lasting relationships with clients to reinforce agency loyalty.

Requirements

Experience : A minimum of 2 years in a customer service role, preferably within the insurance industry.

Education : High school diploma or equivalent required; college degree a plus.

Communication Skills : Excellent verbal and written communication abilities to effectively handle customer inquiries.

Problem-Solving : Strong analytical skills with the ability to address and resolve client issues efficiently.

Organizational Skills : Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.

Interpersonal Skills : Friendly, positive demeanor with a customer-first attitude.

Technical Skills : Proficient computer skills and comfortable learning a variety of tech platforms and systems specific to the insurance industry.

Attention to Detail : Keen attention to detail and accuracy in handling insurance documentation and transactions.