Job Description
Site Access & Compliance Coordinator
Location : Chicago, IL
Employment Type : Full-time, On-Site
Position Summary
We are seeking a Site Access & Compliance Coordinator to serve as an on-site representative for a leading workforce access and compliance platform used in mission-critical construction environments. This position ensures seamless site entry, credential verification, workforce onboarding, and ongoing compliance monitoring. The Coordinator functions as a vital liaison between on-the-ground operations and centralized support, providing training, real-time support, and first-line issue resolution for both workers and management personnel.
About the Platform
The role supports a platform built specifically for large-scale construction projects—such as data centers and infrastructure developments—offering real-time visibility into site activity, credential assurance, and compliance tracking. The system enables efficient onboarding, reduces delays, and ensures every person on site is both authorized and credentialed.
Key features of the platform include :
- Real-Time Access Control using digital badges, QR code stickers, and biometric tools
- Credential Management with automatic alerts for expirations, bans, and compliance gaps
- Mobile Onboarding Tools in multiple languages with self-service check-in
- Live Workforce Dashboards showing headcounts, trades, and compliance status
- Wage Assurance Monitoring to maintain subcontractor accountability
The Site Access & Compliance Coordinator is the human link between these digital tools and field operations, ensuring the platform is applied consistently and effectively at the site level.
Key Responsibilities
Access Control & Credential Verification
Monitor and enforce site access using digital badging and credentialing toolsEnsure all personnel are properly verified and compliant before entryManage visitor access protocols, including temporary badgingMaintain order and protocol at gates and turnstilesOnboarding & Training
Train workers and subcontractors on platform usageSupport documentation intake and digital account setupEducate workers on the use of temporary access credentials and vehicle passesAssist in multilingual onboarding when necessaryTechnical Support & Escalation
Act as the first point of contact for on-site access or credentialing issuesTroubleshoot minor technical concerns and resolve access mismatchesCollaborate with centralized operations and support teams to resolve issuesFollow a structured escalation path for unresolved mattersCustomer Engagement & Field Feedback
Represent the platform and its values with professionalism and courtesyAddress service-related concerns and provide clear communicationCapture user feedback from the field to inform product improvementPerformance Expectations
Ensure consistent, protocol-compliant access to the job siteMinimize delays through effective onboarding and trainingRapidly respond to and resolve credential or access-related issuesUphold high standards of professionalism and customer serviceKey Qualifications
Candidates will be assessed based on the following core competencies :
Integrity : Upholds security and compliance with site access policiesProfessionalism : Treats all individuals with respect, representing the brand crediblyExcellence : Demonstrates expertise in tools, workflows, and troubleshootingAccountability : Takes ownership of site-level duties and issue resolutionTeamwork : Collaborates smoothly with support teams, site staff, and tradespeople