Executive Operations Coordinator
For more than 135 years, BGCWPA has served as a trailblazer in youth development, committed to building great futures for thousands of young people across our region. As one of the largest out-of-school time providers in Allegheny and Somerset Counties, we empower youth through innovative programs, community partnerships, and a relentless commitment to equity and inclusion.
We celebrate what makes people different. At BGCWPA, we're proud to be an equal opportunity workplace that intentionally hires, trains, and supports a team reflective of the many communities we serve.
If you're enthusiastic about social impact and helping others succeedeven if you don't meet every qualificationwe encourage you to apply.
What You'll Do
The Executive Operations Coordinator plays a vital role in ensuring the effective operation of BGCWPA's Administrative Office and Clubhouse programs. This highly visible, collaborative role requires exceptional organization, professionalism, and customer service. You'll support organizational efficiency, membership systems, and scholarship processing, while serving as a key resource for staff, families, and community partners.
Key Responsibilities
Program, Membership & Data Coordination
- Support the implementation of new programs across Clubhouses using ACTIVE and ProCare systems (ProCare experience preferred)
- Track, maintain, and analyze data related to enrollment, attendance, scholarships, and subsidies
- Ensure sites submit monthly attendance reports and update changes with the ELRC
- Respond to parent inquiries and enrollments in a timely, professional manner
- Communicate proactively with the Operation Team regarding enrollment, scholarships, and concerns
Customer Service & Relationship Management
Provide timely, solution-oriented communication to staff, families, and partnersRepresent BGCWPA's values of inclusivity, professionalism, and hospitality as the first face of the administrative officeBuild knowledge of all Clubhouse locations, programming, and procedures to support organizational operationsCompliance & Flexibility
Maintain strict confidentiality regarding sensitive family and organizational informationComplete and maintain a DHS-compliant child care file to support emergency staffing needs at Clubhouse sitesAssist with summer site support, including field trips and activities, to help maintain safe child-to-staff ratiosBe available for flexible assignments in support of site-level and organizational needsAdministrative & Office Support
Serve as the primary receptionist for the administrative officeanswering calls, greeting visitors, and receiving deliveriesMonitor and respond to general organizational email accountsOrder office and program supplies (including Instacart food orders and Amazon purchases) in line with purchasing proceduresTrack spending and communicate with Finance for accurate program allocationsMaintain organizational filing systems for site enrollments, child files, and staff recordsSupport scheduling and coordination for board meetings, partnerships, and other leadership eventsCraft thank-you letters for funders, donors, and partnersOrganize mailroom processes and ensure timely outgoing mailYour Skills & Experience
Successful candidates will demonstrate :
Passion for youth-serving work and strong alignment with BGCWPA's missionExceptional organization, attention to detail, and ability to prioritize tasksStrong written / verbal communication and professional demeanorAbility to manage data and enrollment tracking with accuracy and timelinessProficiency with Google Suite; ability to learn new systems quickly (ProCare experience preferred)Responsiveness to calls and emails within 24 hoursPreferred Qualifications
Completed or working toward a degree in Business Administration, Nonprofit Management, Education, or a related fieldCustomer service and administrative experience in a fast-paced environmentFlexibility and enthusiasm for both independent and team-based workPhysical Requirements
Ability to lift up to 50 lbs and navigate office and facility environments (stairs, close quarters, etc.)Certifications & Clearances
Required upon hire or within six (6) months : CPR & Pediatric First AidChild Abuse, Criminal History, FBI Clearance, NSOR Certificate, PA Disclosure, Mandated Reporter CertificationPA Staff Health Assessment and TB TestHelpful links for completing clearances and documentation :
NSOR : LinkChild Abuse : LinkCriminal History : LinkFBI Fingerprinting : LinkMandated Reporter Training : LinkDisclosure Statement : LinkHealth Assessment Form : LinkBGCWPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, youth, and families. Discrimination or harassment of any kind is not tolerated.
Ready to support a mission that matters? Join BGCWPA as our next Executive Administrative Assistant and help power the movement to build great futures.