AWS Database Engineer / Cloud DBA

We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in AWS S3. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS EC2 with EBS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure.

Key Responsibilities :

• AWS Cloud Support : Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances. Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution. Conduct regular maintenance, upgrades, backups, and patching of the application and database. Perform AWS resource optimization and security hardening as required.
• CTERA Edge Device Support : Provide operational support for CTERA edge devices deployed in multiple on-premises environments. Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage. Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed. Support onboarding and configuration of new edge devices for end users.
• Connectivity & Network Support : Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS. Troubleshoot network issues affecting file access and synchronization. Collaborate with network teams to resolve latency, throughput, or configuration challenges.
• End User Support : Act as point of contact for end users and IT teams for queries or problems related to remote file access. Provide resolution to tickets involving both cloud and edge device services. Document common issues and resolutions, maintaining updated runbooks and user guides.
• Monitoring, Reporting, & Documentation : Implement monitoring for cloud resources, application metrics, and edge device status. Generate reports on service performance, file access metrics, incident response, and usage. Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history.

Required Qualifications :

Preferred :