Service Manager

Service Manager

Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and team members with a commitment to our vision, mission, and core values.

Our Service Managers enjoy a company vehicle and other benefits including generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental, and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance, health & wellness suite, company-paid, additional, optional, life insurance.

We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyones quality of life.

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.

Minimum qualifications :

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing / certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends / holidays)
• Possess current Drivers License
• Meets company driving standards
• High school degree or equivalency, college preferred

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!