Eligibility Specialist

Job Description

Job Description

THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY

Position Summary :   Tidal Basin seeks a competent Eligibility Specialist to join the team supporting the Alaska Non-Congregate Sheltering (NCS) program. The position will assist with reviewing FEMA NCS applicants for those affected by Typhoon Nalong. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference.

The Eligibility Specialist is responsible for reviewing the affected applicant’s FEMA NCS application and come to an eligibility determination.  The responsibility also includes evaluating previously denied applications for potential appeals. The Eligibility Specialist may potentially serve as a point of contact between the program and the applicant, and is expected to provide exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering needs.

Eligibility Specialists will be responsible for meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.

Duties / Responsibilities :

Provide eligibility / case management services and work effectively as part of a team. Specific duties may include :

• Gather documents to establish program eligibility.
• Once established, maintain a caseload of clients, and sustain regular and required contacts within guidelines.
• Maintain a high standard to protect client information.
• Provide resources and referrals to clients to meet their disaster-related unmet needs.
• Attend meetings and training provided by Eligibility Supervisors / Lead, internal and external.
• Work collaboratively with Eligibility Supervisor and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual.
• Maintain a complete understanding of all applicable Program policies and requirements.
• Other duties as required.

Required Skills and Competencies :

Required Education and Experience :

Job Location :

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.

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