Customer Service Representative First Shift

Job Opportunity At Planet Fitness

This job is full time and will require you to work one weekend day. Shift is from 6am to 2pm.

Essential Duties And Responsibilities

Greet members, prospective members and guests by providing exceptional customer service.

Handle all front desk related activities not limited to :

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check ID and member barcodes into the system
• New member sign-up
• Take prospective members on a tour of the club

Facilitate needed updates to member's accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Assist in monitoring for safety of persons and cleanliness in the club

Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.

Stock locker rooms with proper supplies / paper products.

Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.

Follow "Lost and Found Policy" and turn in lost member property to the Club Manager / Assistant Club Manager immediately.

Qualifications / Requirements

Physical Demands

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.