Customer Service Agent
Are you interested in providing customer service for a company that is reliable, responsible and relationship driven? Looking for a working environment who prioritizes mutual respect, honesty and integrity?
CornerStone Staffing has partnered with a company searching for Collections and Customer Service Representatives in the Winterville, NC area.
Job Title : Collections and Customer Service Representative
Pay : $15.00 Pay increase to $22 / hr. once hired on
JOB ID : 143824
Start Date : April 10
Location : Winterville, NC (onsite*)
Hours : Primarily Monday-Friday
2 day shifts per week 8 : 00 am 5 : 00 pm, and 2 evening shifts per week 12 : 00 pm 9 : 00 pm. Must be available to work up to 3 Saturdays a month and one Sunday a quarter .
Opportunity for overtime!
Once hired permanently
Monthly bonus incentives
Excellent benefits including 401k with a 6% match and pension plan
Paid time off
Can EARN hybrid / remote status if meeting KPIs with an exemplary attendance record
Job Description : Responsible for efficiently collecting delinquent automotive accounts while adhering to established collection procedures.
Primary objection will be to ensure timely recovery of outstanding debts while maintaining professionalism and integrity.
Essential Functions and Responsibilities :
Maintain accurate and organized records of all collection activities and communications
Prioritize calls and tasks set out by management
Identify root cause of the delinquency and strategize to support customer in resolving their overdue status.
Record all collection activities undertaken for each assigned account following established protocols
Knowledge and Skills :
REQUIRED 1+ years of recent customer service experience in a call center environment
PREFERRED previous collections experience
REQUIRED : Good Job Stability
Professional communication skills, written and verbal; active listening skills for problem identification and solution
Basic computer and Microsoft Office Skills
Strong time-management and multitasking skills
Self-motivated
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