Member Experience Manager

Job Title : Member Experience Manager

Location : Onsite, Larchmont, NY

Salary : $75,000.00 - $104,000.00+ 15% Bonus + full benefits day one

Flexcar is completely reimagining car ownership. Flexcar is the world’s first month-to-month car lease, with insurance and maintenance included. Combining operational expertise with technology, data, and AI, we are transforming every aspect of the customer’s journey and providing a smarter, more flexible alternative to buying or leasing a car.

The Member Experience Manager is the on-site leader accountable for delivering an exceptional Flexcar experience at a single location. You’ll combine people leadership, operational execution, and hands‑on problem‑solving to create a best‑in‑class member experience while driving consistency with Flexcar’s brand and service expectations.

You will manage a team of Member Experience Specialists, oversee daily operations, uphold quality standards, and ensure members feel supported at every stage of their journey : from pickup to ongoing service needs. Your core KPIs are : Customer Experience Score, Inventory Availability Score, Unavailability Score, Fleet Utilization Score.

What You’ll Do

Team Leadership & Coaching

• Lead, coach, and develop a team of Member Experience Specialists to deliver consistent, high‑quality service.
• Conduct regular 1 : 1s, performance feedback, and ongoing skills development.
• Set daily / weekly priorities aligned with Customer Experience Score and operational performance.
• Foster a positive, member‑first culture that reflects Flexcar’s values.

Customer Issue Resolution

Operational Oversight

Quality & Continuous Improvement

Hands‑On Support (as Needed)

Who We’re Looking For

What tops the tank :

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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