Desktop Support Analyst

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Byron, New York. This contract position requires a proactive individual who excels in providing technical support and troubleshooting for hardware, software, and networking systems. The ideal candidate will play a pivotal role in ensuring smooth operations for both office and manufacturing environments while maintaining high standards of customer service.

Responsibilities :

• Configure and troubleshoot networking equipment, including switches, cabling, VLANs, and related setups.
• Install and set up hardware and workstations for office spaces and manufacturing facilities.
• Deploy Intune-managed devices and install necessary software to meet user needs.
• Assist in transitioning software applications from local servers to VMware or Azure platforms.
• Provide timely and effective technical support to end users, ensuring minimal disruptions.
• Manage and maintain Windows 10 / 11 systems, ensuring optimal performance and security.
• Utilize hardware imaging and deployment tools to streamline device setup and maintenance.
• Collaborate with team members on networking and system improvements.
• Deliver excellent customer service by addressing and resolving technical issues promptly.
• Document processes and solutions to enhance the efficiency of support operations.
• Minimum of 2 years of experience in desktop support or a related field.
• Proficiency in networking setups and troubleshooting, including Cisco, Meraki, or similar technologies.
• Hands-on experience with hardware installation, workstation setup, and imaging tools.
• Familiarity with Microsoft Intune and Azure Active Directory.
• Knowledge of VMware and cloud-based systems.
• Strong understanding of Windows 10 / 11 operating systems.
• Excellent communication skills and a customer-focused approach.
• Ability to work effectively in both office and manufacturing environments.