Manager, Center Operations - St. Louis, MO

Job Responsibilities :

• Interview, hire, train, and supervise quality candidates for service representatives.
• Assist with employee files, including coordination of employee benefits and evaluations for service representatives.
• Interact with Medical Professionals in the community.
• Implement safety programs and maintain records in compliance with all Federal, State, and Local regulations that apply to DOT and FDA.
• Possess knowledge of Medicare, insurance rules and regulations, community resources, and medical equipment availability.
• Responsible for the CHAP effort for the center.
• Organize and focus on special programs.
• Control inventory and oversee the purchasing of equipment and supplies.
• Drive growth of the customer base through excellence in customer service.
• Ensure the profitability of the center and implement cost control measures.
• Promote effective written and verbal communication.
• Maintain a fleet of leased vehicles, including establishing a routine preventive maintenance program and follow-up on major maintenance.
• Conduct record keeping and inspections of vehicles.
• Ensure the quality and safe delivery of medical equipment to patients.
• Perform equipment set-ups in customers' homes, primarily oxygen equipment, concentrators, and reservoirs, if required.
• Participate in on-call duties on a rotational basis with other employees, responding to call outs at night and on weekends.
• Serve as a backup for other employees during absences due to absenteeism.

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