Employer Industry : Insurance and Professional Services
Why consider this job opportunity :
- Generous time off, including personal and volunteering days
- Tuition reimbursement and professional development opportunities
- Flexibility to work remotely
- Charitable contribution match programs
- Stock purchase opportunities
- Inclusive and supportive workplace culture that values diversity
What to Expect (Job Responsibilities) :
Review incoming Help Desk tickets to provide technical support and troubleshooting for applicationsResolve issues in a timely manner to minimize downtime and ensure optimal performanceAssist in escalating unresolved issues and provide prompt feedback to internal customersManage user access and permissions, ensuring data security and compliance with company policiesCollaborate with cross-functional teams to enhance overall application performanceWhat is Required (Qualifications) :
Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applicationsExperience working in a Help Desk environment, such as ServiceNowExcellent attention to detail with proven organizational and time management skillsAbility to work within a team environment and prioritize tasks in a fast-paced settingStrong communication and interpersonal skillsHow to Stand Out (Preferred Qualifications) :
Proficient with Windows Operating Systems and MS Office productsSome insurance agency experienceFamiliarity with applications such as Concur, DocuSign, Smartsheet, Applied CSR24, or Applied TAM#Insurance #ProfessionalServices #RemoteWork #CareerDevelopment #InclusiveCulture
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