Customer Success Manager | PE-Backed SaaS

Are you a Customer Success Manager or Account Manager who has helped SMBs adopt business software or marketing tools? Are you a Client Success or Customer Success Manager who has helped high-potential accounts unlock new value from a software platform? Are you an experienced CSM or Account Manager who has partnered closely with product-led teams to shape customer engagement, increase expansion revenue, and influence feature adoption?

If you are a high-energy, analytical relationship-builder who can help creative small business owners use technology to run and grow their business, please read on about this Customer Success Manager opportunity with PE-backed SaaS company!

Based in Raleigh, NC , this company is a leading SaaS platform for high-volume studios and businesses, helping them run and grow with powerful tools for e-commerce, fulfillment, and marketing. The company recently secured a growth equity investment and is scaling rapidly, with 55% YoY revenue growth , a +93 NPS , and massive expansion potential in a $1.5B+ market. This new role was created as part of the company's next phase : building a high-impact Customer Success organization focused on delivering real value and expanding revenue.

What You'll Be Doing

• Manage 50-75 high-value accounts ($20-50k ARR on avg)
• Serve as the strategic advisor to business owners - leading structured 1 : 1s, business reviews, and feature deep dives
• Analyze account performance, identify growth levers, and present actionable recommendations to increase revenue
• Drive adoption of key product features and marketing tools, gathering customer feedback to boot
• Play an impactful role at a pivotal point in the company's growth - pilot and evolve Customer Success playbooks as the function scales
• Track and exceed KPIs including NRR, GMV growth, and feature adoption

What You'll Need :

What You'll Get in Return

If you're a consultative and data-driven Customer Success professional -or aspiring to become one - who wants to make a visible impact on revenue and help creative entrepreneurs grow, apply today.