Talent.com
Senior Customer Portal Success Specialist

Senior Customer Portal Success Specialist

EnvuCary, NC, US
2 days ago
Job type
  • Permanent
Job description

We're Hiring!

Senior Customer Portal Success Specialist

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in : Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers' toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2025 - June 2026)

FUNCTION : CTO

LOCATION : Cary, North Carolina

TYPE : Permanent

Role Seniority

Managerial

GET TO KNOW YOUR AREA :

  • Manage & optimize Envu's customer-facing portal
  • Govern portal access, security, and necessary updates
  • Collaborate with portal vendor & customers to drive innovation
  • Lead roll-out and upgrade implementations around the globe

YOUR MISSION WILL BE TO :

Portal Ownership & Optimization

  • Serve as the subject matter expert for the Envu Customer Portal, owning its roadmap, performance, & evolution.
  • Configure workflows, manage content, & update customer-specific features to meet business needs.
  • Ensure the portal reflects Envu's brand identity across all languages & regions.

    • Implementation & Rollout Leadership

  • Lead portal implementation and rollout activities across global markets & customer segments.
  • Collaborate with cross-functional teams to support design, testing, & go-live readiness.
  • Facilitate stakeholder alignment, iterative validation, & feedback loops during deployment phases.
  • Manage sandbox environments for testing, training, & simulation.

    • User Experience & Engagement

  • Oversee user onboarding, access management, & assisted sessions for customers, CSRs, & commercial teammates.
  • Continuously improve self-service tools & inquiry resolution workflows.
  • Advocate for user needs and translate feedback into actionable enhancements.

    • Integration & Data Stewardship

  • Ensure seamless integration with backend systems (D365 F&O, CE, Veeva, SDS).
  • Monitor data flows, validate customer & product master updates, & maintain data integrity.
  • Partner with IT and business teams to troubleshoot and optimize sync processes.

    • Reporting & Insights

  • Deliver actionable dashboards and reports to internal teams and customers.
  • Track portal performance, usage trends, & customer feedback.
  • Use data to inform enhancements and drive adoption.

    • Governance & Compliance

  • Enforce data privacy, access controls, & audit trails.
  • Support secure authentication methods and compliance with global regulations.

    • Enablement & Documentation

  • Maintain a centralized knowledge base and training materials.
  • Lead onboarding and training sessions for new users and admins.
  • Collect feedback during rollout phases to inform future enhancements.

    • ARE YOU READY FOR THE ROLE?

    Main requirements :

  • Bachelor's degree in marketing, Business Administration, Information Systems, or related field.
  • 5+ years of experience as an administrator in digital platforms, CRM, or customer success roles.
  • Proven experience implementing and rolling out enterprise portals or customer-facing platforms.
  • Thorough understanding of product and software development, lifecycle processes, procedures and tools
  • Exceptional organizational and project management skills with high attention to detail
  • Visionary mindset with a passion for user experience, data quality, and continuous improvement.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Experience working in a global, digitally transforming environment within agriculture or life sciences industries.
  • Experience with customer portal solutions from Esker, Salesforce, Telus, Microsoft or alike

    • Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

    By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

    We will soon be in touch to let you know the next steps to be taken!

    Create a job alert for this search

    Customer Specialist • Cary, NC, US