Business Analyst

Business Analyst

SageSure is looking for a process-driven property claims expert to drive consistency in our systems and ability to support our partners and their needs for claims. This business minded, technology savvy person will play a key role in ensuring we have artifacts outlined and able to be implemented whether technology or operational changes. The ideal candidate must be able to understand and clearly articulate the strategic vision while driving the tactical changes needed. As SageSure's Claims team grows, you'll be a key part of ensuring we scale with a business technology focus to drive us into the future. If you're interested in joining our Claims team at an innovative insurtech, we'd like to hear from you.

What you'd be doing :

• Conduct research and analysis to understand business needs and problems
• Liaise with stakeholders to gather, document, and analyze detailed business and system requirements
• Partner with our technology teams and external vendors to develop or support the development of appropriate solutions
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that requirements are incorporated into the system design
• Support business in meeting customer's needs through systems support
• Help to introduce the required changes to processes and systems
• Ensure that changes are smoothly embedded into business operations
• Identify gaps in requirements and following up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., user stories, acceptance criteria, functional requirements)
• Participate in working sessions with business and technical teams to ensure business requirements are well understood and delivered upon
• Assists with responding to email inquiries received daily
• Work with a wide range of stakeholders at all levels and from various parts of the Company and be able to clearly communicate with them to engage, influence and inspire confidence
• Assist with user management within multiple systems to include auditing and ensuring accurate permissions and accesses

We're looking for someone who has :

Highly Preferred :

About the Claims team at SageSure :

On SageSure's Claims team, you'll be doing more than investigating and resolving losses. From the ground up, you'll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents, and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you'll coach, mentor, and engage with those around you in ways that bring out the best in people and effect change. You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.