Senior Site Manager

Job Description

Office Pride's mission is simple : Honor and glorify God by positively impacting people and workplaces.

Office Pride Commercial Cleaning of Virginia Beach offers entry-level to managerial positions. Our team has been consistently serving Hampton Roads & Richmond for over 50 years.

Senior Site Manager – Richmond Area

Position Summary

This Senior Site Manager position owns delivering commercial cleaning services for a large growing highly complex high-tech facility in Richmond. The facility currently consists of many buildings, 40 + cleaners, operates 24x7 and a plan of supervisors for each shift. The Site Manager is responsible for all aspects of customer satisfaction, troubleshooting, employee management and labor and supply budget. Expected hours would be average 50 plus hours per week. Availability is key since training and troubleshooting could happen before or after the normal hours.

1. Customer Satisfaction and Service Excellence

o Establishes rapport with client to provide excellent customer service.

o Maintains an environment that is clean, attractive, and orderly.

o Ensures task list is completed to contract plus.

o Evaluates and verifies cleaning crew staff’s performance through the review of completed shifts / inspections. Provides direction on found conditions and methods of correction.

o Identifies problems and resolves issues in a timely manner by listening, gathering facts, and establishing long-term solutions.

o Identifies need and prices additional work such as floor, disinfecting or project work.

2. Efficiency Improvement and Budgets

o Manages employee work schedules, reviews, and approves payroll (overtime and time off)

o Ensures labor and supply costs are underbudget.

o Establishes workflow and assignments and documents roles.

o Continuously improves efficiency and cost through improved methods and equipment.

3. Employee Growth and Satisfaction

o Interviews, selects, and assigns cleaners to dynamic schedule.

o Develops and grows leaders and supervisors and ensures job function training to employees.

o Identifies staff development and ongoing training needs on each cleaning crew member.

o Demonstrate and promote company culture, values, and management philosophy.

o Ensure safety & security programs are implemented to meet clients’ high standards.

Requirements :

• 10 years previous management experience
• 5 years cleaning, restaurant, or hospitality industry experience a plus
• Thrives in fast-paced environment with lots of moving parts and people.
• Ability to work flexible hours as needed
• Floor & Carpet cleaning knowledge a plus
• Spanish Speaking a plus
• Military experience a plus
• Understanding of cost control, budgets, and financials
• Good communication skills both written and spoken,
• Good computer skills including Microsoft office and ability to quickly adapt new technology