Technology Engineer, NAS, NetApp (Pittsburgh)

Technology Engineer

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Technology Engineer within PNC's Storage Engineering organization, you will be based in Pittsburgh, PA, Strongsville OH, Dallas, TX, Phoenix, AZ or Birmingham AL. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion.

• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
• Monday - Friday : 8 : 00 - 5 : 00 PM - On call rotation

Minimum of three + years' experience supporting a large enterprise NAS deployment with the working knowledge and proficiency to perform the following : Required : Experienced in analysis, proactive troubleshooting, and performance troubleshooting for the NAS storage environment including the creation of documentation for new process and procedures. In-depth review of all replication relationships across the NetApp storage arrays. Ability to identify and resolve any issues with the replication relationships across the NetApp storage arrays for daily clones, mirrors, snaps and vaults, including re-activation and configuration. Storage Grid experience a plus Careful review of the environment for non-critical or repetitive warning symptoms possibly indicative of future issues. Strong problem resolution skills including the ability to drive problem and problem bridges. Working knowledge of Windows Server, Unix / Linux, Solaris & AIX platforms. Knowledge of computer networking to include DNS and Firewall. Automation experience utilizing Ansible and or powershell. Effectively communicate with internal customers, peers, and managers regarding storage administration issues.

Responsibilities : Analysis and proactive troubleshooting of the NAS environment; Addressing all NAS related events and incidents that occur during the coverage window. Ability to perform analysis, proactive troubleshooting, performance troubleshooting and capacity planning for the NAS environment including the creation of documentation for new process and procedures. In-depth review of all replication relationships across the NetApp storage arrays. Comprehensive review and validation of daily clones, mirrors, snaps and vaults including re-activation and configuration. Careful review of the environment for non critical or repetitive warning symptoms possibly indicative of future issues. Strong problem resolution skills including the ability to drive problem and problem bridges. Ability to provide immediate 24 / 7 on-call support Effectively communicate with internal customers, peers, and managers regarding storage administration issues. Ability to quickly learn and adapt to testing and support requirements for non-production work. Including creating documentation for new process and procedures. Working knowledge of GF Operational Support