ADC Engineer I, Amazon Dedicated Cloud Engineering Support Engineering

Application deadline : Dec 31 2025

Would you like to implement innovative cloud computing solutions and solve the worlds most complex technical problems Do you have a deep passion and desire to engineer and operate the worlds largest cloud computing infrastructure to build a better world for future generations

This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems.

AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world and we need adaptable people to help us implement and operate them.

The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations have a good understanding of Linux networking and general knowledge of cloud services. We need engineers who understand how to think big and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible.

On a typical day our engineers may dive deep to find the root cause of a customer issue investigate why a metric is trending in the wrong direction or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support and innovate to automate operational tasks.

In this role you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available performant or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve mitigate or escalate the concerns in a timely manner.

This is a shift work position. This team works 24 / 7 operations and may require you to work some nights and / or weekends.

This position requires that the candidate selected must currently possess and maintain an active TS / SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

A day in the life

On a typical day our engineers may dive deep to find the root cause of a customer issue investigate why a metric is trending in the wrong direction or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support and innovate to automate operational tasks.

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work / Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

• High school or equivalent diploma or A or CND (Certified Network Defender) or Network or Security
• 1-3 years of experience with Systems Administration in Linux / Unix (Ubuntu CentOS RedHat Solaris etc.)
• 1-3 years of experience with Networking (TCP / IP DNS)
• 1-3 years of experience with Troubleshooting / Support for technical IT issues
• Current active US Government Security Clearance of TS / SCI with Polygraph
• Experience with internet fundamentals and cloud computing concepts
• Experience with AWS core services Command Console or command line interface
• Experience with compute database and storage concepts
• Experience with Virtualization (VMware Xen Hypervisor)
• Experience with security concepts and best practices
• Experience with IPsec VPN Load Balancing Iperf MTR Routing Protocols SSH Network Monitoring / Troubleshooting tools Experience managing full application stacks from the OS up through custom applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. For salaried roles your Amazon package will include listed sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at $91000 - $152000 annually

National $81900 - $152000 annually

Key Skills

React Native,AI,Enterprise Software,React,Node.js,Redis,AWS,Software Development,IOS,Team Management,Product Development,Mobile Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 91000 - 152000