Talent.com
Branch Customer Service Rep - Heathrow, FL
Branch Customer Service Rep - Heathrow, FLThe Auto Club Group • Heathrow, FL, United States
Branch Customer Service Rep - Heathrow, FL

Branch Customer Service Rep - Heathrow, FL

The Auto Club Group • Heathrow, FL, United States
7 days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Why Choose a Career with the AAA The Auto Club Group (ACG)

  • Established brand that has been around for over 100 years. Our members know and trust us!
  • Branch Offices house travel, membership, insurance sales and support employees
  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path :

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

  • Other Branch positions - Field Insurance Sales Agent, Travel Agent or
  • Other Departments such as :
  • Call Centers (ERS, Sales and Service, etc.)
  • Automotive Services
  • Claims
  • Underwriting and more
  • A DAY IN THE LIFE of a Branch Customer Service Representative

    The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information
  • Respond to customer inquiries and refer to senior staff or agent when appropriate
  • Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance / depository transfers and balancing cash drawer
  • Receive and resolve member / customer complaints and seek assistance from management in complaint resolution when appropriate
  • Provide administrative support to the travel and / or insurance sales staff during peak periods
  • Conduct outbound promotional calls for insurance and / or travel products
  • Other duties as assigned
  • HOW WE REWARD OUR EMPLOYEES

    Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.

    ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
  • WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

    Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Working in a customer focused environment
  • Providing customer focused service and timely solutions to problems
  • Microsoft Office applications
  • Taking personal responsibility in seeking solutions to problems
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
  • Successful candidates will possess :

  • Passion and enthusiasm for working with people
  • Basic mathematical calculations to accurately perform monetary transactions
  • Communicate effectively (verbal and written) with others in a work environment
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work under pressure in a high volume, fast paced customer service environment
  • Work irregular hours including holidays and weekends (may include community events)
  • Work Environment

    This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Customer Service Rep • Heathrow, FL, United States

    Related jobs
    Remote- Client Service Rep

    Remote- Client Service Rep

    Global Elite • Orlando, Florida, United States, 32801
    Remote
    Full-time
    Are you ready to break free from the conventional 9-to-5 and design a life that truly reflects your ambitions? Heres your chance to be your own boss, create your schedule, and live the life youve a...Show more
    Last updated: 4 days ago
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border Protection • Wedgefield, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 2 days ago • Promoted
    Inside Sales Rep

    Inside Sales Rep

    Rowland Pest Management, Inc. • New Smyrna Beach, FL, US
    Full-time
    PTO), and comprehensive paid training.If you are a dynamic and goal-oriented individual seeking a challenging yet rewarding position, we want you!. We're a local family-operated company that pro...Show more
    Last updated: 30+ days ago • Promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border Protection • Wedgefield, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Rep - Altamonte Springs, FL

    Customer Service Rep - Altamonte Springs, FL

    ARS / Rescue Rooter • Altamonte Springs, FL, US
    Full-time
    Pay : $18 - $19 per hour Schedule : 24 / 7 Contact Center Various shifts, including nights and weekends Full-time, year-round work. Join ARS, the nation's largest provider of residential HVAC, plumbing...Show more
    Last updated: 30+ days ago • Promoted
    Bilingual Customer Service Rep - Altamonte Springs, FL

    Bilingual Customer Service Rep - Altamonte Springs, FL

    ARS / Rescue Rooter • Altamonte Springs, FL, US
    Full-time
    Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience. MUST BE BILINGUAL - SPEAK FLUENT ENGLISH / SPAN...Show more
    Last updated: 5 days ago • Promoted
    Physical Therapist - Travel Contract

    Physical Therapist - Travel Contract

    Jackson Therapy Partners • Altoona, FL, US
    Full-time +1
    Looking for a change of scenery and a chance to help others? Join Jackson Therapy Partners as a traveling Physical Therapist where you’ll help patients recover from injuries and manage chronic cond...Show more
    Last updated: 1 day ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Wedgefield, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 2 days ago • Promoted
    Behavioral Health Technician - ALL SHIFTS

    Behavioral Health Technician - ALL SHIFTS

    Advanced Recovery Systems • UMATILLA, Florida, US
    Full-time
    Seeking professional Behavioral Health Technicians to join our team in Umatilla, FL!.All shifts available - FT / PT / PRN. Advanced Recovery Systems (ARS).With our facilities located across various regi...Show more
    Last updated: 5 days ago • Promoted
    Travel Physical Therapist (PT) - $2,046 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,046 per week in Altoona, FL

    AlliedTravelCareers • Altoona, FL, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Centra Healthcare Solutions is seeking an experienced Physica...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Mims, FL, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 2 days ago • Promoted
    Pest Control Inside Sales Rep

    Pest Control Inside Sales Rep

    Rowland Pest Management, Inc. • Kissimmee, FL, US
    Full-time
    This customer service position earns a.Pest Control Inside Sales Rep the following benefits : .So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Rep(03872) - 104 N. Commonwealth Ave

    Customer Service Rep(03872) - 104 N. Commonwealth Ave

    Domino's Franchise • Polk City, FL, US
    Full-time
    Taking orders over phone and in person.Greeting customers within 10 seconds.Building relationships with customers.Keeping the customer area clean. Assisting Pizza Makers with toppings and dough.If y...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist (PT) - $1,690 per week in Altoona, FL

    Travel Physical Therapist (PT) - $1,690 per week in Altoona, FL

    AlliedTravelCareers • Altoona, FL, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Travel Rehab : Physical Therapy Altoona.Shift Details : 8H Days (12 : 0...Show more
    Last updated: 2 days ago • Promoted
    Travel Physical Therapist (PT) - $1,940 per week in Altoona, FL

    Travel Physical Therapist (PT) - $1,940 per week in Altoona, FL

    AlliedTravelCareers • Altoona, FL, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Client in FL seeking Physical Therapist : LTC / SNF.We are looking for a ...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Rep

    Customer Service Rep

    Lincare Holdings • Altamonte Springs, FL, US
    Full-time
    Customer Support Representative.This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product / service needs, and ...Show more
    Last updated: 30+ days ago • Promoted
    Travel Physical Therapist (PT) - $2,068 to $2,268 per week in Altoona, FL

    Travel Physical Therapist (PT) - $2,068 to $2,268 per week in Altoona, FL

    AlliedTravelCareers • Altoona, FL, US
    Full-time +1
    AlliedTravelCareers is working with Jackson Therapy Partners to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Looking for a change of scenery and a chance to help others? Joi...Show more
    Last updated: 19 days ago • Promoted
    Travel Physical Therapist (PT) - $1,510 to $1,744 per week in Altoona, FL

    Travel Physical Therapist (PT) - $1,510 to $1,744 per week in Altoona, FL

    AlliedTravelCareers • Altoona, FL, US
    Full-time
    AlliedTravelCareers is working with National Staffing Solutions to find a qualified Physical Therapist (PT) in Altoona, Florida, 32702!. Details of the PT opening in Altoona, FL : .Anticipated Start D...Show more
    Last updated: 30+ days ago • Promoted