Patient Care Coordinator

Job description :

Job Title :   Patient Care Coordinator – Medical Spa

Location :  Chappaqua, NY

Status :  Full-time / Part-time

Experience :  Aesthetic experience preferred but not required

Overview

We are a fast-paced, high-end Medical Spa seeking a professional, warm, and detail-oriented Patient Care Coordinator. This role is essential in ensuring a seamless patient experience—from greeting and scheduling to room prep, phone triage, and supporting our clinical team. Training is provided.

ResponsibilitiesPatient Experience & Front Desk Operations

• Greet patients with a warm, professional, and welcoming attitude
• Answer, screen, and return all phone calls, voicemails, and emails
• Check patients in, room them, obtain photos & consents and notify providers upon patient arrival
• Educate patients on available services, pricing, and policies
• Manage appointment scheduling, conflicts, and cancellations
• Collect payments, and schedule follow-ups
• Maintain a clean, organized lobby and reception area

Clinical Support (Non-Clinical Tasks)

Weight Loss Program Coordination

Insurance & Administrative Tasks

Inventory & Maintenance

End-of-Shift Duties

Qualifications

Schedule :

Job Type : Full-time

Benefits :

Work Location : In person