Senior Patient Coordinator

Senior Patient Coordinator

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities :

• Responsible for front-end revenue cycle processes, including check-in / check-out of patients and collection / reconciliation of time-of-service payments.
• Registers patients within the practice management system.
• Completes full registration for new patients and eligibility verification for all appointments / procedures.
• Resolves registration issues prior to patient appointment to ensure smooth check-in.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date.
• Facilitates the communication and collection of any fees due from patient.
• Schedules, confirms, re-schedules, and cancels appointments for both new and existing patients using the scheduling application.
• Monitors schedules for wait lists, re-schedules, and cancellations.
• Distributes informational and specialty-specific educational brochures.
• Educates patients about the patient portal and encourages patient participation.
• Manages patient chart process to ensure that information is inputted and scanned properly.
• Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.
• Identifies areas of improvement for the front desk, schedule utilization, and office flow.
• May assist with coordination of follow-up care including scheduling of laboratory / diagnostic tests and prescription requests.
• May assist with general administrative duties, including but not limited to sorting / distributing mail, maintaining physicians' clinical calendars, scheduling meetings, and preparing agendas.
• May assist in maintaining waiting areas in a neat and tidy condition.
• May be responsible for chaperone duties during patient exams as needed.

Education : High School Diploma

Experience :

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background.

Knowledge, Skills and Abilities :

Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care). Knowledge of CPT, ICD-9, and ICD-10 coding. Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care, and commercial insurance.

Licenses and Certifications :

Standard office work

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