IT Service Delivery Manager
We are looking for IT Service Delivery Manager at Lisle, IL for a full time permanent position. If you are available please reply with your updated resume and contact details.
IT Service Delivery Manager
Location : Lisle, IL
Job Type : Full-Time
Interview - multiple rounds
Skills :
- Proficiency in Support Systems : Expertise in configuring and managing support ticketing systems, ensuring they are optimized for efficient issue tracking and resolution.
- Leadership : Proven track record in leading, mentoring, and developing IT teams. Ability to identify and nurture talent, delegate responsibilities effectively, and foster a culture of continuous learning and improvement.
- Skills : Exceptional capability in diagnosing and resolving technical and system-related issues swiftly and efficiently.
- Communication : Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Service Orientation : A proactive approach to meeting and exceeding user expectations, ensuring high satisfaction with IT services.
- Skills : Aptitude for analyzing support data to inform decision-making and improve service delivery.
- Planning : Skill in developing strategic plans for the IT support function, aligning with broader organizational goals.
- Management : Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
Requirements :
- Degree in computer science, information technology, or a related field or equivalent experience of 8 years of experience in an IT Service Delivery or Service Desk role, with at least 3 years in a leadership role.
- Technical knowledge of pc / laptop management, MS office tools, network and server infrastructure, and cybersecurity principles.
- Leadership, communication, and project management skills.
- To strategize and solve problems efficiently.
- Knowledge and Experience.
- Working with global teams in a manufacturing industry will be preferred.
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