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Lobby Receptionist

Lobby Receptionist

JPMorgan ChaseBrooklyn, NY, US
1 day ago
Job type
  • Full-time
Job description

Lobby Receptionist

Join our elite team of Lobby Receptionists within our Lobby Team in Brooklyn. As a Lobby Receptionist within the Lobby Reception team, you will engage directly with clients and visitors, ensuring a welcoming and efficient experience in our client-facing Lobby Reception space.

Job Responsibilities

  • Welcome, register, check-in, and assist clients and visitors as they arrive for meetings and events within JPMorganChase's office space.
  • Assist employees as needed by providing temporary access or badges if building access is needed, answering questions, and providing information.
  • As a front-facing position, follow all building and security procedures to ensure a healthy, safe, and secure experience for all. Be proactive, "if you see something, say something", and escalate all issues to appropriate teams.
  • Meet and exceed Lobby Reception standards by going above and beyond to provide first-class service.
  • Familiarize yourself with meetings, events, and VIP visits taking place in the building each day via our event and visitor management systems.
  • Collaborate with partner teams such as Global Security, Real Estate, and Technology to create an excellent in-office experience.
  • Complete other tasks and projects related to improving the team's service standards.

Required Qualifications, Capabilities and Skills

  • Minimum 2 years' experience in high-end reception, concierge, or hospitality services
  • Excellent interpersonal and verbal / phone / email communication skills with an outgoing personality
  • Ability to work in a fast-paced environment, quickly problem solve, and manage difficult personalities while maintaining a professional and focused demeanor
  • Proficiency in Microsoft Office
  • Must be willing and able to stand / walk for long periods of time (1 hour +)
  • Must be willing and able to work flexible shifts (potentially different start or end times each day)
  • Must be willing and able to work in different offices throughout the campus (NYC positions only)

    • Preferred Qualifications, Capabilities and Skills

  • Familiarity with event, room, or visitor management systems (a plus)
  • Bi-lingual, particularly Spanish-speaking (a plus)
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    Receptionist • Brooklyn, NY, US