Document Controller / Tech Writer III

Overview :

Business Title : Business support III

Position Title : Technical Writer Document Controller III

Division : Consumer Products Services

Entity : ATL

Location : Plainfield, IN

Reports to : ATL Manager

FLSA : Non-exempt

Hours Worked : Typically, Monday through Friday 7 : 00 AM – 4 PM

However, must be flexible to meet business needs and overtime requested

Position Summary :

The Technical Writer Document Controller III is responsible for providing a wide range of clerical, organizational, and administrative support to the organization through a combination of technical skills, problem-solving abilities, and a client-centric mindset.

Duties and Responsibilities :

It is everyone’s responsibility to live out our Values and Absolutes by Shaping a World of Trust while ensuring responsible progress.

• Provide general administrative and clerical support, such as filing, photocopying, and organizing documents
• Answer and direct incoming internal and external communications
• Schedule appointments and maintain calendars
• Assist with basic data entry and record-keeping tasks
• Provide support for meeting preparation
• Perform basic research and information gathering as needed
• Performs work in coordination with clients, coworkers, and supervision from management
• Able to troubleshoot with N+1 for any client issues or questions with the aim of enhancing client satisfaction and improving client relations.
• Perform data entry and report project updates
• Report equipment and system technical issues to the appropriate contacts.
• Maintain supplies, workstation cleanliness, and equipment, as required.
• Maintain up to date knowledge of current procedures.
• Follow the guidelines set forth with clients and in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with clients and Bureau Veritas Consumer Products Services, Inc management systems in accordance with appropriate regulatory agencies.
• Follows the guidelines set forth in by clients and the Bureau Veritas Consumer Products Services, Inc Quality Manual and Safety / Chemical Hygiene Plan.
• Adhere to the requirements of the BV-CPS Quality System.
• Other duties as defined by Manager, department needs and workload
• Serves as secondary support in multiple additional areas.
• Resolve escalated and high-profile client requests and issues.
• Is a subject matter expert (SME) in assigned area and maintains up to date knowledge of current regulations / industry standards, and protocols.
• Manage and prioritize multiple projects simultaneously
• Interprets information from multiple sources and provides analysis.
• Identify, troubleshoot and solve escalated technical issues.
• Provide enhanced guidance and technical training to internal staff.
• Write or edit procedure as requested including developing training materials
• Act in partnership with clients and management to support process improvement development
• Develop and implement administrative policies and procedures to enhance efficiency
• Collect, create, maintain and track progress of projects through visualization tools (example PowerBi, Excel, PowerPoint or Dashboards) to manage status and progression of defined project improvements / key initiatives.
• Gather, track and complete governance documents related to project improvements, department agendas and key initiatives across several department functions (progression of current and / or new additions).
• Author technical documents related to change management, intra-company issues with the use of systems such as Trackwise / Veeva Vault.
• As Document Controller / Editor ensure technical procedural revision review and approval workflows are achieved.
• Monitor, update and look for trends in documentation and reports related to clinical supply chain, clinical trial kit distribution, pharma labeling and device manufacturing (Regulatory, FDA, TSA or GMP environment)
• Lead team meetings to present projects progress, data and up action items (PowerPoint)
• Be the subject matter expert for deviations, procedure and technical documentation progress and tracking
• Follow the guidelines set forth with clients and in the Bureau Veritas Consumer Products Services, Inc Quality, Health, Safety, Security and Environmental policies and procedures.
• Comply with clients and Bureau Veritas Consumer Products Services, Inc management systems in accordance with appropriate regulatory agencies.
• Other duties as defined by manager, department needs and workload.

Skills & Proficiencies :

Education and Experience :

An equivalent combination of education and experience may be accepted in lieu of above.