Customer Success Manager - Mandarin Speaking Required, Amazon Vendor Services - Home & Lifestyle

Customer Success Manager

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform.

Join our dynamic team as a Customer Success Manager supporting strategic retail vendor partnerships at Amazon. In this role, you'll drive business growth, enhance vendor satisfaction, and improve customer experience through data-driven insights and collaborative relationship building. Working with a supportive team, you'll implement tactical plans, provide strategic guidance, and contribute to continuous improvement initiatives that create measurable impact for both vendors and customers.

Key Job Responsibilities

Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management

Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience

Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs

Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence

Contribute to process improvements and innovation initiatives that benefit the broader organization

A Day In The Life

Collaborate with cross-functional teams to resolve vendor inquiries and implement solutions

Review and analyze performance data to identify growth opportunities

Develop and present strategic recommendations to vendors

Participate in team meetings and knowledge-sharing sessions

Manage multiple projects while maintaining high service standards

About The Team

We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.