Manager, Customer Service Operations - Amazon

Customer Service Operations Manager

Under the direction of the Sr. Manager, the Customer Service Operations Manager assumes responsibility for all team members and operations within their group of buildings, assumes responsibility for the implementation of new systems, policies and training and as part of Reception Operations, ensuring alignment with compliance requirements.

As a people manager, the role requires the ability to provide support to team members with different work styles, personalities and goals. Responsibilities include coaching and developing staff to ensure we provide a customer centric experience through each interaction, overseeing a variety of projects and audits, and working to improve processes to increase team's overall efficiency. The Manager will support all team members within the Reception Services team to ensure they are continuing to make progress on job responsibilities and offering people support for their growth and wellbeing. As a team leader, the Manager will support and lead employees in their development of skills, and work towards each individuals' goals.

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with various backgrounds, identities, and experiences. If you share our values, support our mission, and meet some requirements, we encourage you to apply!

Schedule : Monday Friday; 7 : 30 am 6 : 00 pm (Hours will vary) Location : Seattle, Bellevue & Redmond Starting Salary : $86,986 - $99,278 per year | Full Salary Range : $86,986 - $111,571 per year

What we can offer :

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25 / month
• Student Loan Contribution Program - $50 / month
• Pet Insurance Discount Program

Key Responsibilities

People

Operational Excellence

Customer Experience

Requirements

Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org

At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.

We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans' status.