Onboarding Coordinator (11 : 30AM - 8 : 00PM ET)

ExactCare Onboarding Coordinator

AnewHealth is one of the nation's leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needswherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

ExactCare is seeking experienced call center professionals to be the first impression of ExactCare for our prospective patients by scheduling, tracking, and monitoring the assessment schedules for our field representatives. These initial scheduling calls will be essential to the overall success of our field personnel as they will be the initial consultation with the prospective patient. The Onboarding Coordinator will be educating patient referrals on who we are, what we do, and how we make their lives better. Calls vary based on referral source, this position does involve cold calling.

Responsibilities

• Call on prospective patients daily and schedule them for in-home assessments with our Clinical Liaison field representatives.
• Handle inbound calls from both patients and referral sources
• Accountable for daily and weekly goals for assessments scheduled
• Communicate effectively with patients
• Work independently and also as a key member of the entire team
• Maintaining constant contact with referral sources, field personnel and internal associates.
• Place scheduled assessments on the field representative calendar.
• Document all calls, tasks and appointments in Salesforce.
• Create positive first impression of ExactCare and the unique services we provide.
• Monitor and track daily assessments, assemble marketing materials, and conduct quality assurance calls.
• Participate in daily team huddles, attend training sessions and other ad-hoc meetings as needed.
• Other duties as assigned.

Skills & Abilities

Requirements

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.