Licensed Customer Service Supervisor

Licensed Customer Service Supervisor

at Kin Insurance Remote, Chicago, IL, St. Petersburg, FL Kins mission is to reimagine home insurance For Every New Normal.

While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicagos 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America.

Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

Kins Customer Service Team is growing, and we are looking for dedicated Customer Service Supervisors to help with our overall growth.

As a Customer Service Supervisor , you will be responsible for day-to-day operations as well as the efficiency and productivity of your respective team.

You will hire, plan, schedule, and administer resources that are required to meet / exceed service and support expectations.

This is a critical role for us and our team is passionate about delivering outstanding support, and we need your help to continue to meet our customers' home insurance needs.

A day in the life could include :

• Work with other leadership staff to develop strategies to provide the best service to our external and internal customers
• Facilitate coaching and mentoring sessions with employees regarding adherence, feedback, opportunities for improvement and enhancing job knowledge
• Maintain accurate employee records, vacations, absences, and personal time and be timely in addressing an employees lack of adherence
• Handling calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Ensure accurate and timely reporting of individual and team metrics
• Holds a Property and Casualty (P&C) or Personal Lines (PL) insurance license
• 3-5 years customer service experience
• 1-2 years managing a team
• Proven leadership experience
• Ability lead and empower a hard-working team
• Self-motivation, well organized, and capability to prioritize multiple tasks
• Ability to work in a fast paced environment with limited structure
• Strong written and verbal communication
• Ability to accept and promote organizational change

Bonus Points :

• Bilingual Spanish speaker
• Experience in a call center / high incoming call volume environment

Oh, and dont worry, weve got you covered!

• Medical, Dental and Vision Insurance (including 100% employer-paid plans)
• Flexible PTO policy
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development
• Disability and Life Insurance
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want.

We believe insurance was always meant to be a digital product were making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry.

Kin is more than just our name its how we treat each other. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference we honor it, nurture it, and celebrate it.

We dont discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary .

Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Kin Insurances Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows :

A "disabled veteran" is one of the following : a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;

or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.

S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Form CC-305

OMB Control Number 1250-0005

Expires 05 / 31 / 2023

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.

S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to