Commercial Relationship Associate I

Commercial Relationship Associate I

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

Summary

The Commercial Relationship Associate I works closely with and provides support to the Relationship Managers and VP Commercial Team Leaders with direct business member interaction in the areas of commercial deposit accounts, treasury services, and loans. This position requires the ability to work with the business unit's key business members and prospects to assist in the growth of the loan portfolio, manage the existing commercial loan portfolio, and resolve service requests while courteously addressing internal and external business member inquiries by working across the organization.

Essential Duties and Responsibilities

Deposit accounts : i) Open and process new accounts including but limited to DDA, Savings, and CD's ii) ensure the integrity of all deposits iii) accurately perform input with quality control and verification of deposit document related data iv) perform teller functions within established guidelines including processing non-cash deposit, payment transactions, and wires v) understand and service all deposit products and services

Treasury Services : understands the treasury platform and how products work within the depository function, working with the treasury team and RM to assist the business member

Loans : assist the RM with the closing process by obtaining closing checklist items required to be provided by the business member and working closely with Commercial Loan Administration

Loan portfolio management i) assist by collecting business member information required for timely completion of loan reviews and maturing loans ii) regularly monitor the tickler report and clear ticklers by providing required information iii) assist by monitoring and working with the business member on collection of past due loans within 15 days of delinquency

Servicing and Maintenance : provides high level of service to the business members in deposits, loans, and treasury services products by understanding the products and following the policy, processes, and guidelines within Georgia's Own

Assists other credit union staff including but not limited to treasury services, branch personnel, commercial loan administration, and commercial credit to enhance the business member experience

Uses, understands, and is proficient in commercial software ie Abrigo, MRM, and DNA

Performs other complex duties and key projects as assigned by manager

Educational and Work Experience Requirements

High School diploma or equivalent

Minimum 5 years + of banking in areas of sales, customer service experience, commercial lending, and or commercial loan operations

Professional and effective oral and written communications skills

Excellent organizing and planning skills

Must be detail oriented

Proficiency in use of Windows, Microsoft Word, Excel, and Outlook

Additional / Important Skillsets

Ability to work with minimum supervision and maintain strict confidentiality

Excellent interpersonal skills to tactfully interact with customers and employees at all levels Excellent verbal and written communication skills

Must be a team player that is highly motivated and goal oriented Excellent organizing and planning and problem resolution skills Strong customer service orientation and attention to detail

Ability to maintain composure under pressure and display a professional demeanor at all times Maintains adequate knowledge level of all applicable banking laws and regulations

Responsible for maintaining a working knowledge of all compliance regulations pertinent to the day-to-day responsibilities of this position by successful completion of any courses assigned on a timely basis Comply with the Bank's personnel policies and procedures

Physical Requirements :

To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift / push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union's policies and procedures related to the SAFE ACT. This includes an obligation on the employee's part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry.

Georgia's Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.