Commercial Banking Consultant

High level job description :

• Provide consultation to the bank on Treasury Management Implementations
• Support product feature mapping conversation and adaptability to business by providing [US Commercial Banking] expertise to Backbase customers and internally
• Support client on the configuration and process / workflow of the product
• Assist the bank with their test plans and ensure test coverage.
• Collaborates with other project team members and organizational entities to identify and monitor issues, impacts and dependencies tied to implement the [US Commercial Banking] product for Backbase customers.
• Prepares and conducts informal and formal presentations - as needed.
• Contributes to the implementation change management process
• Supports with Production readiness and testing
• Assist client with issues raised during the testing cycle (both during and after Backbase implementation code completion)
• Support / perform mapping session with the client to transfer data from the clients legacy system into the Backbase system

Day to day as Implementation Consultant :

Backbase Customer Consultant

As a Customer Consultant , you'll be the primary point of contact for clients, providing ongoing support and expertise. Your key responsibilities will include :

Project Workflow and Management

The project process below outlines a clear and collaborative workflow within Services, from initial client discussions to the final management of tasks.

1. Initial Requirements & Planning

2. Requirements Refinement

3. Request for Feature (RFF) Creation

4. RFF Management & Development

5. Maintenance & Support