Vice President_Digital Channels Strategy & Transformation

Vice President, Chase Digital Channels Strategy & Transformation

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality experiences that resonate with our customers.

As a Vice President in the Chase Digital Channels Strategy & Transformation team, you are an integral part of the team that innovates new experiences and shapes the big picture product vision. As a core leader, you are responsible for acting as the voice of the customer and developing scalable strategies that provide customer and business value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality experiences that exceed customer expectations.

Job Responsibilities

• Develops scalable experience strategies and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the overarching product strategy
• Builds the framework and identifies how to track the product's key success metrics while measuring overall business opportunity
• Collaborates across design, analytics, technology, and other functions to provide recommendations and articulate benefits
• Leads strategic initiatives to enhance and transform digital customer experiences, identifying new business opportunities and scalable solutions
• Maintains a deep understanding of the competitive landscape and emerging trends
• Delivers executive-level communications and presentations
• Informs product roadmaps by partnering with product leaders to accelerate strategic plans
• Demonstrates strong entrepreneurial leadership, navigating a highly matrixed organization, building consensus, and influencing stakeholders to drive results

Required Qualifications, Capabilities, and Skills

Preferred Qualifications, Capabilities, and Skills

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Equal Opportunity Employer / Disability / Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.