Taxpayer Services Representative

Taxpayer Services Representative

The Taxpayer Resources Unit (TRU) is seeking a customer service-oriented Taxpayer Services Representative who is familiar with state or federal income tax laws and rules and is excited to educate the people of Idaho by answering customer questions related to tax matters. The position is in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, Building 2.

Job Responsibilities :

• Assist taxpayers by answering inquiries concerning state and federal tax laws, rules, policies and filing requirements.
• Explain to taxpayers about compliance with tax laws and appropriate use of tax forms, allowances, itemization and schedules.
• Interview taxpayers to obtain necessary information to help taxpayers understand how to prepare tax returns, apply for permits, and / or establish payment agreements.
• Research taxpayer account status, refunds, errors, and transactions.
• Explain billings and notices. Process tax payments and compute penalty and interest.

Minimum Qualifications :

Why Join Us?

Our vision : Great people. Helping you. Serving Idaho.

Our mission : Benefit Idaho through courteous customer service, education, and fair tax administration.

Our values : Fairness, Accountability, Integrity, Respect.

What's In It For You?

EEO / ADA / Veteran : The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email [email protected].