Front Desk Coordinator

Front Desk Coordinator

The Front Desk Coordinator at Monmouth Gastroenterology in Oakhurst, NJ plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support efficient clinical operations. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate smooth workflow and enhance patient satisfaction. The Medical Receptionist 1 also ensures compliance with healthcare regulations and confidentiality standards while managing sensitive patient information. Ultimately, this position contributes significantly to the overall patient experience and operational success of the healthcare facility.

Minimum Qualifications :

• High school diploma or equivalent.
• Previous experience in a medical receptionist or front desk role within a healthcare setting.
• Basic knowledge of medical terminology and healthcare office procedures.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and interpersonal skills.

Preferred Qualifications :

Responsibilities :

Skills :

The required skills enable the Front Desk Coordinator to efficiently manage patient interactions and administrative tasks, ensuring a smooth and organized front desk operation. Strong communication skills are essential for effectively addressing patient needs, coordinating with medical staff, and handling phone inquiries professionally. Proficiency with EHR systems and office software allows for accurate scheduling, record-keeping, and data management, which are critical for maintaining compliance and operational efficiency. Preferred skills such as bilingualism and knowledge of insurance processes enhance the ability to serve a diverse patient population and support billing accuracy. Together, these skills contribute to a positive patient experience and the overall effectiveness of the healthcare team.