Talent.com
Atento
Subject Matter Expert (INTERNAL ONLY)Atento • MIRAMAR, FL, US
Subject Matter Expert (INTERNAL ONLY)

Subject Matter Expert (INTERNAL ONLY)

Atento • MIRAMAR, FL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Propose a functional operational structure to deliver the following outcomes:

  • Manage and Report Pillar Performance – (Supervisors) Have good product knowledge to apply root cause analysis and provide support to agents in handling difficult/escalated cases/tickets.

Drive team’s efficiency and proficiency through 1:

  • 1 coaching sessions & quartile management approach based on observations and QA evaluation results.
  • Report updates (highlights low lights, help needed) items.
  • Report performance trends and drivers of such trends.
  • Work closely with workforce to ensure tickets are handled within SLA.
  • Manage ticket queue/assignment when WF is out of shift.
  • Communicate such reports with TikTok counterpart.
  • Subject Matter Expert per Pillar – (Senior Agents) Master the process and procedures discussed in training.
  • Answer questions and provide support to specific pillar related questions from both sites.

    • Have good product knowledge to apply root cause analysis and provide support to agents to close tickets.

  • Communicate such “product specific updates/issues” with TikTok counterpart Train Incoming agents per pillar – (Trainers) Expert POC that has the skills to conduct training and would have expertise on the assigned pillar.
  • Ensure that the structure covers both Miramar and Barcelona sites. Powered by JazzHR
Create a job alert for this search

Subject Matter Expert (INTERNAL ONLY) • MIRAMAR, FL, US

Similar jobs

Chemistry Private Tutoring Jobs Pembroke Pines

SuperprofPembroke Pines, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Chemistry Private Tutoring Jobs Hialeah

SuperprofHialeah, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Travel CT Tech - $1,800 per week in Davie, FL

AlliedTravelCareersDavie, FL, US
Full-time

AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Davie, Florida, 33328!.As a CT technologist, you will use computerized tomography to take medical images of p... Show more

 • Promoted

Travel CT Tech - $2,495 per week in Pembroke Pines, FL

AlliedTravelCareersPembroke Pines, FL, US
Full-time

AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Pembroke Pines, Florida, 33024!.As a CT technologist, you will use computerized tomography to take medical im... Show more

 • Promoted

Physics Private Tutoring Jobs Miramar

SuperprofMiramar, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Laboratory Assistant

Pride HealthMiramar, FL, United States
Full-time

Pay offered is based on experience, expertise, credentialing, and education.The SPT I is responsible for general support functions within the Specimen Processing Department.This position requires a... Show more

 • Promoted

Chemistry Private Tutoring Jobs Miami Gardens

SuperprofMiami Gardens, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Travel CT Tech - $1,504 to $1,736 per week in Davie, FL

AlliedTravelCareersDavie, FL, US
$1,504.00 weekly
Full-time

AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Davie, Florida, 33328!.Details of the CT Tech - Computed Tomography (CT) opening in Davie, FL:.Anticip... Show more

 • Promoted

Travel CT Tech - $1,793 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
$1,793.00 weekly
Full-time

AlliedTravelCareers is working with Focus Staff to find a qualified CT Tech in Plantation, Florida, 33312!.Join the Focus Staff team as a certified.Travel CT Technologist / X-Ray Technologist.This ... Show more

 • Promoted

Travel CT Tech - $1,755 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
$1,755.00 weekly
Full-time

AlliedTravelCareers is working with Slate Healthcare to find a qualified CT Tech in Plantation, Florida, 33324!.Profession:CT Technologist, JobSpecialty:CT Tech, Days, Duration:13 weeks.Id: 5118FB... Show more

 • Promoted

Medical Assistant (Unpaid Externship)

ChenMedHialeah, FL, United States
Full-time

We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y... Show more

 • Promoted

Travel CT Tech - $1,755 per week in Davie, FL

AlliedTravelCareersDavie, FL, US
$1,755.00 weekly
Full-time

AlliedTravelCareers is working with Slate Healthcare to find a qualified CT Tech in Davie, Florida, 33328!.Profession:CT Technologist, JobSpecialty:CT Tech, Nights, Duration:13 weeks.Id: B6E34C98-... Show more

 • Promoted

Mathematics Private Tutoring Jobs Miramar

SuperprofMiramar, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Chemistry Private Tutoring Jobs Miramar

SuperprofMiramar, Florida, US
Full-time +1

Superprof is the leading tutoring platform in the USA, connecting passionate individuals with eager learners.We operate in over 41 countries, making education accessible to everyone, everywhere.Sup... Show more

 • Promoted

Asset Protection Specialist

Home depotDavie, FL, United States
Full-time

The Asset Protection Specialist is primarily responsible for preventing financial loss caused by theft and fraud and supporting safety and environmental program compliance in their assigned store/m... Show more

 • Promoted

Travel CT Tech - $1,810 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
$1,810.00 weekly
Full-time

AlliedTravelCareers is working with Anders Group to find a qualified CT Tech in Plantation, Florida, 33324!.Anders Group is hiring a Travel CT Tech - Computed Tomography for a 13-week assignment in... Show more

 • Promoted

Travel CT Tech - $1,504 to $1,736 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
$1,504.00 weekly
Full-time

AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Plantation, Florida, 33324!.Details of the CT Tech - Computed Tomography (CT) opening in Plantation, F... Show more

 • Promoted

Travel CT Tech - $1,800 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
Full-time

AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Plantation, Florida, 33324!.As a CT technologist, you will use computerized tomography to take medical images... Show more

 • Promoted

Information Technology Professional

US NavyMiami Gardens, FL, US
Full-time

Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more

 • Promoted

Travel CT Tech - $1,531 per week in Plantation, FL

AlliedTravelCareersPlantation, FL, US
$1,531.00 weekly
Full-time

AlliedTravelCareers is working with Triage Staffing LLC to find a qualified CT Tech in Plantation, Florida, 33311!.Travel Radiology: CT Tech Plantation.Shift Details:   12H Days (7:00 AM-7:30 PM).L... Show more