Field Service Engineer

Job Description

Job Description

Position Summary :

We are seeking an experienced Field Service Engineer to provide advanced technical support for industrial 3D printing systems. This role goes beyond equipment repair, requiring expertise in system integration, process optimization, and customer applications support. The ideal candidate will combine strong engineering knowledge with hands-on service experience and the ability to build trusted relationships with customers.

Key Responsibilities :

Lead the installation, configuration, and validation of complex 3D printing systems

Conduct advanced diagnostics and resolve mechanical, electrical, and software-related issues

Optimize machine performance through process tuning and calibration

Collaborate with customers to integrate 3D printers into their workflows and applications

Deliver technical training to customer engineering and operations teams

Provide expert-level remote and on-site support, including emergency service calls

Document service activities, system performance, and recommended improvements

Serve as a technical liaison between customers, engineering, and product development teams

Travel frequently within the region (occasional overnight travel required)

Qualifications :

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or related field (Associate degree with significant relevant experience will be considered)

2+ years of experience in field service, applications engineering, or equipment support (additive manufacturing, CNC, robotics, or automation preferred)

Strong knowledge of mechanical, electrical, and control systems

Familiarity with CAD / CAM software and additive manufacturing processes highly desirable

Excellent analytical, troubleshooting, and problem-solving skills

Professional communication and customer service abilities

Ability to work independently and manage service schedules effectively

Valid driver’s license and ability to travel regionally

Compensation & Benefits :

Salary range :   $55,000 – $70,000 per year , depending on education & experience

Comprehensive health, dental insurance

Paid time off and company holidays

Mileage reimbursement for field travel

Ongoing professional training and career development opportunities