Sr. Practice Manager- ENT, Shadyside and Mercy

Senior Practice Manager Opportunity

University of Pittsburgh Physicians is hiring a Senior Practice Manager for the Department of Otolaryngology to support their Shadyside and Mercy offices. This position is a Monday-Friday 8 : 00 am to 4 : 30 pm. This is a collaborative group with lots of opportunities for growth. If you are committed, organized, have strong people leader skills and are invested in your team's success this could be the right position for you!

Purpose : Manage all operational aspects of the practice sites to ensure quality patient care.

Responsibilities :

• Ensure appropriate and high quality staffing through the strategic placement of office coordinators, office and practice managers.
• Supervise and oversee practice budgets.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Serve as liaison to various UPMC departments and resources.
• Serve as liaison for renovations, construction and building utilization with UPMC and outside construction services.
• Develop strategic plans for practices.
• Monitor practice operations to identify areas for improvement, expansion of services, and potential new market areas.
• Ensure compliance with all UPMC policies and procedures.
• Communicate effectively with staff, physicians and peers through oral and written communications.
• Assist in the due diligence, practice valuations, contract negotiations and staffing as required.
• Assist in physician relations as necessary.
• Maintain knowledge initiatives as it relates to the operation of the practices.
• Oversee and assist in the recruitment of staff and new practices.
• Review and evaluate the effectiveness of current procedures and plans with Office / Practice Manager and Physician to develop and implement new, more efficient systems and procedures as required to improve office operations.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.