Medical Office Front Desk / Patient Services Coordinator
Palm Beach Gardens, FL
Overview
We are seeking a warm, organized, and reliable front-desk professional to be the first point of contact in our self-pay medical practice. This role manages patient check-ins, scheduling, payments, and office flow to ensure every patient receives an exceptional, professional, and welcoming experience.
Key Responsibilities
Patient Interaction & Check In
- Greet patients warmly and check them in efficiently
- Ensure all intake forms and consents are completed
- Update patient contact information when needed
- Provide friendly, professional in-person and phone support
Scheduling & Communication
Manage the office schedule and provider calendarsBook, confirm, and reschedule appointmentsAnswer phones, return messages, and manage inquiriesPayments & Office Transactions (Self Pay)
Collect paymentsProcess credit card transactions and issue receiptsExplain pricing, packages, or services as neededAdministrative Duties
Maintain a clean and organized front desk and waiting areaCheck email, voicemail, and patient communicationsFile, scan, and upload documents into the EHR (Practice Fusion, no experience required in this software)Prepare charts for upcoming appointmentsAssist with daily opening and closing proceduresSupport for Clinical Team
Communicate patient flow to providersAssist with forms, consents, and administrative needsAlert staff to patient concerns or urgent issuesQualifications
High school diploma requiredPrevious medical front desk experienceStrong communication and customer service skillsComfortable with scheduling software and EHR systemsReliable, punctual, and professionalAbility to multitask and stay calm under pressurePersonal Qualities
Warm, welcoming, and patient-focusedOrganized and detail-orientedPositive attitude and strong teamwork mindsetAble to maintain confidentiality (HIPAA compliant)Schedule and Benefits
Full time - Monday through Thursday 9-5, Friday 9-4
Compensation / Pay Rate (Up to) : $22.00 - $24.00
All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.