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Medical Office Front Desk / Patient Services Coordinator

Medical Office Front Desk / Patient Services Coordinator

PrideStaffPalm Beach Gardens, FL, US
3 days ago
Job type
  • Full-time
Job description

Medical Office Front Desk / Patient Services Coordinator

Palm Beach Gardens, FL

Overview

We are seeking a warm, organized, and reliable front-desk professional to be the first point of contact in our self-pay medical practice. This role manages patient check-ins, scheduling, payments, and office flow to ensure every patient receives an exceptional, professional, and welcoming experience.

Key Responsibilities

Patient Interaction & Check In

  • Greet patients warmly and check them in efficiently
  • Ensure all intake forms and consents are completed
  • Update patient contact information when needed
  • Provide friendly, professional in-person and phone support

Scheduling & Communication

  • Manage the office schedule and provider calendars
  • Book, confirm, and reschedule appointments
  • Answer phones, return messages, and manage inquiries
  • Payments & Office Transactions (Self Pay)

  • Collect payments
  • Process credit card transactions and issue receipts
  • Explain pricing, packages, or services as needed
  • Administrative Duties

  • Maintain a clean and organized front desk and waiting area
  • Check email, voicemail, and patient communications
  • File, scan, and upload documents into the EHR (Practice Fusion, no experience required in this software)
  • Prepare charts for upcoming appointments
  • Assist with daily opening and closing procedures
  • Support for Clinical Team

  • Communicate patient flow to providers
  • Assist with forms, consents, and administrative needs
  • Alert staff to patient concerns or urgent issues
  • Qualifications

  • High school diploma required
  • Previous medical front desk experience
  • Strong communication and customer service skills
  • Comfortable with scheduling software and EHR systems
  • Reliable, punctual, and professional
  • Ability to multitask and stay calm under pressure
  • Personal Qualities

  • Warm, welcoming, and patient-focused
  • Organized and detail-oriented
  • Positive attitude and strong teamwork mindset
  • Able to maintain confidentiality (HIPAA compliant)
  • Schedule and Benefits

    Full time - Monday through Thursday 9-5, Friday 9-4

    Compensation / Pay Rate (Up to) : $22.00 - $24.00

    All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.

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    Front Office Coordinator • Palm Beach Gardens, FL, US

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