Senior Manager Coach, Cloud and Core Services Growth Markets

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As a Senior Manager Coach within the Lumen Transformation Office, you will play a critical role in driving strategic execution and cultural transformation across two of Lumen’s most significant initiatives : “Bend the Curve” (focused on growth and operational excellence) and “Cloudify” (modernizing the network with cloud-native technologies for scalable, agile, and customer‑centric digital services). Reporting into the Transformation Leadership Team, this highly consultative and hands‑on position blends coaching, consulting, and cross‑functional collaboration to accelerate performance, accountability, and transformation outcomes.

As a trusted advisor and change agent, you will partner with leaders and teams across product, sales, marketing, operations, IT, and finance to drive transformation. Your focus will be instilling a growth mindset, fostering high performance and ownership, and ensuring initiatives progress toward strategic goals.

You’ll work closely with agile teams, executive sponsors, and technical leads to delivering tailored, impactful coaching aligned with Lumen’s transformation objectives. While deep technical expertise in cloud technologies isn’t required, a solid understanding of cloud concepts and architecture is essential to guide teams through cloudification.

This role offers exceptional exposure to senior leadership, strategic initiatives, and cross‑functional collaboration—ideal for professionals eager to expand their influence and impact.

The Main Responsibilities

Strategic Coaching & Influence

• Provide coaching and consultative support to initiative leaders and team members to improve execution, ownership, and accountability with a focus on delivering transformation and growth results.
• Champion a culture of accountability and ownership by setting clear expectations with initiative owners and regularly reviewing outcomes and KPIs, ensuring responsibility for results.
• Foster alignment and collaboration across functions (Product, Sales, Marketing, Operations, IT, Finance) to ensure all stakeholders are working toward common transformation goals.
• Communicate findings and recommendations effectively with senior stakeholders, helping to define and prioritize key initiatives.

Execution & Impact

What We Look For in a Candidate

Required

Preferred

Key Attributes

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and / or sales compensation) as you move through the selection process.

Benefits

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Requisition # : 340622

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https : / / jobs.lumen.com / global / en / faq).

Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

11 / 21 / 2025

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