Guest Service Representative - Franchise

Guest Service Representative

Collegiate Hotel Group, is seeking a Guest Service Representative to join its brilliant team of hospitality enthusiasts.

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over / shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

Education And Experience

Knowledge, Skills And Abilities

Benefits / Perks

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Collegiate Hotel Group. You will not be eligible from compensation or benefits from Collegiate Hotel Group. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.