Account Manager

Job Description

Job Description

JJT Transportation & Logistics is a family-owned asset based trucking and brokerage company that offers a wide variety of services. JJT was established in Wathena, KS and has since then expanded with two offices located in Omaha, NE. With 15 successful years in the industry, we pride ourselves in having the ability, experience, and expertise required to meet the goals of our drivers and customers. JJT strives to provide a fun and fast paced environment with opportunities for growth for our employees.

The Account Manager position is responsible for supporting office operations by taking calls from drivers, customers, and / or carriers for efficient freight transportation and delivery. These duties include accepting freight orders and arranging pickup and delivery, negotiating freight rates, and maintaining customer satisfaction through pro-active communication. Oversees shipments from start to finish. Responsible for providing direction, guidance, and discipline to the team to achieve goals and ensure tasks get completed using all available resources.

Summary of Essential Job Functions :

• Direct the workflow of teams and ensure all is accurate and complete throughout and at the end of the day.
• Answer phone calls from drivers, customers, and carriers.
• Maintain a high rate for on-time service and profit margin average.
• Accept and analyze loads and determine plan to maximize profit.
• Figure rates to pay, and enter broker notes for dispatcher.
• Take over issues reported by dispatcher- late trucks / breakdowns / etc.
• Handle escalated customer inquiries or complaints.
• Communicate proactively with call centers, customer, shippers, and recievers via phone / email.
• Ensure customer specific requirements are met within timeframes outlined in customer notes.
• Cover co-worker's desk when absent.
• Post and work customer shipments.
• Update customer portals.
• Responsible for growth of managed accounts.

Minimum Requirements :

Pay : $48k - $58k annually

Benefits :

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