A company is looking for a Help Desk Lead to manage Help Desk operations and enhance customer experience.
Key Responsibilities :
Lead and manage the Help Desk team, including recruitment, onboarding, and performance evaluation
Design and improve help desk procedures and standards to ensure high-quality support services
Monitor ticket queues and ensure timely resolution of support inquiries while adhering to service level agreements (SLAs)
Required Qualifications :
Ability to obtain a U.S. Federal Position of Trust clearance designation
Bachelor's Degree in a related field is required
Minimum of five (5) years' experience working in Medicare programs preferred
Experience managing a Help Desk team of 100+
Proficiency with tools such as SNOW / CXOne / JIRA / Confluence
Help Desk Manager • Colorado Springs, Colorado, United States
Position Title: Help Desk Specialist.S2Technologies is currently seeking personnel with help desk support experience.As a Client Service Technician/Help Desk Specialist you will provide end-user, s...Show more
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military...Show more
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military...Show more
AI labs train foundational models and enterprises build AI agents.We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual eva...Show more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more
Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more
Position Overview Account-Tech Solutions (ATS) is seeking a highly capable Project Manager / Systems Lead to oversee operations of a 24/7 Directorate of Public Works (DPW) Service Order Desk (SOD) ...Show more
AI labs train foundational models and enterprises build AI agents.We provide frontier evaluations and reinforcement learning environments used to improve LLM capabilities, as well as contextual eva...Show more
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....Show more
Goodwin Recruiting is looking for industry experts and entrepreneurial-minded individuals to join our rapidly growing team!.This is a unique opportunity to .Why you should partner with Goodwin.Coll...Show more
Working at Pizza Hut® is about making hungry people happy.It's about being independent and having fun, making new friends and earning extra cash.If you're ready to take the next step in your career...Show more
Shift Leader Elizabeth, CO Title: Shift Leader State: Colorado Reports to: Restaurant Leader Supervises: Shift Team Members FLSA: Non-Exempt Department: Operations Revision/Creation Date: January 1...Show more
The Project Manager (PM) serves as the Contractor's fully authorized representative and is responsible for the overall leadership, coordination, and performance of all SOD operations under this con...Show more
Schriever Space Force Base, Colorado Springs, CO Clearance Required: Active DoD Secret Security Clearance Travel Required: Up to 10% LaunchTech is a veteran-owned company that prides itself on deli...Show more
The IT Help Desk Technician serves as the first point of contact for internal employees, providing day-to-day technical support under the direction of the Help Desk Lead.This role responds to suppo...Show more
