Manager, Employee Relations

JOB SUMMARY :

The Manager, Employee Relations & Investigations will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. Were seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our Teams, partners, and business to do and be their best.

MAJOR RESPONSIBILITIES :

• Responsible for autonomously conducting in-depth interviews and investigations of highly sensitive and complex allegations, including gathering and evaluating information; preparing reports, determining facts; conferring with managers about issues to creatively resolve problems, and answering questions regarding HR processes specific to investigations and discipline; assisting with the preparation of disciplinary documentation.
• Develop and implement standardized processes for conducting investigations and tracking, and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system.
• Analyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigation.
• Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment.
• Provide counseling, advice, and guidance to Management and HR business partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION :

Bachelors degree in Human Resources, Labor Relations, or related field required.

EXPERIENCE :

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Orlando HR / Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE

recblid aah6uungs505r7l7bw5rzsr8h05w0r